Frequently Asked Questions
Orders
How do I know that my order has been received?
After completing checkout, you should receive an order-confirmation email. Check your junk or spam folder if it does not arrive. If you still cannot find it, email info@emovere.uk with your name and the email address used at checkout.
Can I change or cancel my order?
Email info@emovere.uk as soon as possible with your order number. We cannot guarantee changes or cancellations after an order has entered processing or been dispatched. Your cancellation and return rights are explained in our Returns Policy.
Can I combine separate orders?
We cannot guarantee that separately placed orders can be combined. Each order may be processed and shipped separately.
Delivery
When will my order be dispatched?
Orders are normally processed within 2-4 business days, excluding weekends and UK public holidays. Processing may take longer during product launches, promotional periods and other periods of high demand.
How long does UK delivery take?
After dispatch, UK delivery is estimated to take a further 2–4 business days. This means a UK order will typically arrive within approximately 4–8 business days after it is placed.
Do you ship internationally?
Available countries, delivery services and prices are shown at checkout.
- Europe: approximately 5–10 business days after dispatch.
- Rest of world: approximately 7–14 business days after dispatch.
International orders may be subject to import duties, taxes or customs-processing charges imposed by the destination country. Please see our Shipping Policy for full details.
How can I track my order?
Where tracking is available, your dispatch email will include a tracking link or reference. Tracking can take 24–48 hours to update after dispatch.
What should I do if my parcel is delayed?
If tracking has not updated for 2 business days, email info@emovere.uk with your order number. Customs checks, courier disruption, public holidays and severe weather can sometimes cause delays.
Products and sizing
How do Emovere products fit?
Fit information is provided on each product page. Check the product’s size guide and measurements before ordering, as the fit may differ between styles.
What size is the model wearing?
Where available, the model’s height and worn size are stated on the product page. If you need further sizing advice, email info@emovere.uk before ordering.
Will sold-out products be restocked?
Some products may return, but restocks are not guaranteed. Join the Emovere email list and follow our Instagram and TikTok accounts for release and restock announcements.
Why might colours look different in person?
We take reasonable care to display products accurately, but colour and texture may vary slightly depending on your device, screen settings and lighting.
Returns
Can I return an item?
Eligible UK online purchases can normally be cancelled within 14 days after the day they are received. After notifying us, you must normally send the goods back within a further 14 days. Conditions and instructions are provided in our Returns Policy.
Do you offer exchanges?
Because products and sizes may sell out quickly, we cannot guarantee direct exchanges. The simplest option is normally to return the original item for a refund and place a new order for the required size, if available.
What if my item is damaged, faulty or incorrect?
Email info@emovere.uk as soon as possible with your order number, a description of the issue and clear photographs. Keep the item and all packaging until we confirm that they are no longer required.
Who pays for return postage?
If you are returning an item because you changed your mind or selected the wrong size, you are responsible for return postage. If an item is faulty, damaged, incorrect or not as described, contact us first; we will provide the remedy and return arrangements required by applicable law.
Payments
Which payment methods do you accept?
The currently available payment methods are displayed securely at checkout.
When will I be charged?
Payment is taken when you complete checkout, subject to authorisation by your payment provider.
Contact
If your question is not answered here, email info@emovere.uk. Please include your order number when contacting us about an existing order.