Privacy Policy

Last updated: 06/08/2026

This Privacy Policy explains how Emovere Ltd, trading as Emovere (“Emovere”, “we”, “us” or “our”), collects, uses, shares and protects personal information when you visit our website, contact us or buy from our Shopify store.

1. Who is responsible for your information?

Emovere Ltd is the controller of the personal information described in this policy.

Email: info@emovere.uk
Address:
Lifford Hall
Lifford Lane
Kingsnorton
Birmingham
United Kingdom
B30 3JN

2. Information we collect

Depending on how you interact with us, we may collect:

Identity and contact information: name, billing and delivery addresses, email address and telephone number.
Order information: products ordered, size and variant selections, order value, delivery method, returns and customer-service history.
Payment information: payment status and limited payment details supplied by our payment providers. We do not normally receive or store complete card numbers.
Account information: login credentials and preferences if customer accounts are enabled.
Marketing information: newsletter choices, campaign interactions and communication preferences.
Device and usage information: IP address, browser and device type, cookie identifiers, pages viewed, referring pages and approximate location derived from technical data.
Communications: messages, reviews, competition entries and other information you send to us.

3. How we use information and our lawful bases

We use personal information only where we have a lawful basis. Depending on the activity, this may include:

Contract: processing payments, fulfilling orders, arranging delivery, managing returns and providing customer support.
Legal obligation: maintaining tax and accounting records, responding to lawful requests and meeting consumer-protection duties.
Legitimate interests: securing the store, preventing fraud, improving products and website performance, managing our business and understanding aggregated customer trends. We assess these interests against your rights.
Consent: sending electronic marketing where consent is required and using non-essential cookies or similar technologies. You may withdraw consent at any time.

We do not sell personal information in the ordinary meaning of exchanging it for money.

4. Shopify and other service providers

Our store is hosted by Shopify. Shopify processes personal information to provide the storefront, checkout and related ecommerce services.

We may also share necessary information with:

Payment processors.
Fraud-prevention providers.
Fulfilment partners.
Couriers.
Email and marketing providers.
Analytics providers.
Professional advisers.
IT suppliers.

These recipients may act as our processors or, in some situations, as independent controllers. Their own privacy notices may also apply.

We disclose only information reasonably necessary for the relevant service, legal duty or protection of rights.

5. Cookies and similar technologies

We and our service providers may use cookies and similar technologies to:

Operate checkout and account features.
Remember your preferences.
Understand how the website is used.
Measure or personalise advertising where you have provided consent.

You can manage non-essential cookies through our cookie banner or settings tool.

Browser controls may also block or delete cookies, although essential store functions may then work incorrectly.

6. Marketing

If you subscribe, we may send product releases, offers and brand updates.

You can unsubscribe using the link in any marketing email or by contacting info@emovere.uk. Unsubscribing from marketing does not prevent service messages about an order.

You have the right to object to the use of your personal information for direct marketing at any time.

7. International transfers

Shopify and some service providers may process information outside the United Kingdom.

Where required, we use recognised safeguards for international transfers, such as adequacy regulations or approved contractual protections.

8. How long we keep information

We retain information only for as long as reasonably necessary for the purpose collected, including to:

Fulfil contracts.
Meet tax and accounting requirements.
Resolve disputes.
Establish or defend legal claims.

Retention periods vary according to the type of record and applicable legal requirements.

When information is no longer required, we delete or anonymise it where reasonably practicable.

9. Security

We use reasonable organisational and technical measures designed to protect personal information.

However, no online service or transmission method is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on the circumstances, UK data-protection law may give you rights to:

Be informed about how your information is used.
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information.
Request restriction of processing.
Receive certain information in a portable format.
Object to processing based on legitimate interests and to direct marketing.
Withdraw consent without affecting earlier lawful processing.
Raise concerns about certain automated decisions, if applicable.

These rights are not absolute and exemptions may apply.

To make a request, contact info@emovere.uk. We may need to verify your identity.

11. Children

Our store is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided information to us, contact info@emovere.uk.

12. Complaints

Please contact us first so we can try to resolve your concern.

13. Changes to this policy

We may update this policy to reflect changes to our practices, services or legal obligations.

We will publish the revised version here and change the “Last updated” date.

14. Contact us

Emovere Ltd
Privacy email: info@emovere.uk
Business address:
Lifford Hall
Lifford Lane
Kingsnorton
Birmingham
United Kingdom
B30 3JN