Shipping Policy
Last updated: 06/08/2026
This Shipping Policy explains how Emovere, operated by Emovere Ltd (“Emovere”, “we”, “us” or “our”), processes and delivers orders placed through our online store.
Order processing
Orders are normally processed within 2–4 business days, excluding weekends and UK public holidays. Processing times may be longer during product launches, promotional periods and other periods of high demand.
Placing an order does not guarantee dispatch. We may contact you if we need to verify your order or delivery information. You will receive a dispatch confirmation email when your order leaves us.
Delivery estimates
Estimated delivery times begin when your order is dispatched, not when it is placed.
- United Kingdom: 2–4 business days after dispatch.
- Europe: 5–10 business days after dispatch.
- Rest of world: 7–14 business days after dispatch.
These estimates are not guaranteed. Customs checks, severe weather, courier disruption, public holidays and other events outside our reasonable control may cause delays.
Unless we agree otherwise with you, we will deliver your order within the period required by applicable consumer law.
Shipping charges
Available delivery methods and charges are shown at checkout before you complete your purchase. Charges depend on the delivery destination, parcel weight and selected service.
Tracking
Where tracking is available, your dispatch email will contain a tracking link or reference. Tracking can take up to 24–48 hours to update after dispatch.
International orders, customs and taxes
International shipments may be subject to import duties, taxes and customs-processing charges imposed by the destination country.
Unless checkout expressly states that duties are included, the recipient is responsible for these charges. We do not control or receive them.
You are responsible for checking any import restrictions that apply in your destination country. Customs procedures may delay delivery.
Incorrect or incomplete addresses
Please check your address carefully before ordering. Contact us as soon as possible at info@emovere.uk if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing.
If a parcel is returned because the address supplied was incorrect or incomplete, or because delivery was refused or not collected, we will contact you.
We may charge the reasonable cost of resending the parcel, where permitted by law.
Lost, delayed or damaged parcels
If tracking has not updated for two business days, or your parcel arrives damaged, email info@emovere.uk with your order number and supporting photographs where relevant.
We will investigate with the carrier and provide the remedy required by applicable law.
Do not dispose of damaged packaging until we confirm that it is no longer needed for the carrier investigation.
Pre-orders
Products marked as pre-orders will display an estimated dispatch period on the product page.
If an order contains both in-stock and pre-order products, we may ship the order together when all items are ready unless the checkout or product page states otherwise.
Contact
For shipping questions, contact:
Emovere Ltd
Email: info@emovere.uk