Returns Policy

Last updated: 07/08/2026

We hope you are happy with your Emovere purchase. This Returns Policy explains how to cancel an eligible order, return an item or report a problem.

Nothing in this policy affects your statutory rights.

Changing your mind

If you are a UK consumer who purchased online, you may normally cancel an eligible purchase within 14 days after the day you receive it, without giving a reason.

To exercise this right, email info@emovere.uk within the 14-day cancellation period. Include your name, order number and the item or items you wish to return. After telling us that you wish to cancel, you must normally send the goods back within a further 14 days.

Return conditions

Returned products should be:

  • Unworn, other than what is reasonably necessary to check the fit.
  • Unwashed and free from marks, scents, pet hair or other damage.
  • Returned with their original tags attached, where supplied.
  • Securely packaged to prevent damage in transit.

You may inspect an item as you would in a physical shop. Where handling beyond this has reduced its value, we may make a reasonable deduction from the refund where the law permits.

How to make a return

  1. Email info@emovere.uk with your order number and the item or items you wish to return.
  2. Wait for our return instructions before sending anything. We will confirm the correct return address.
  3. Package the item securely and include your order number inside the parcel.
  4. Use a tracked postal service and keep your proof of postage until the return has been completed.

Please do not send returns to us without first contacting us. Returns remain your responsibility until they are received.

Return postage

If you are returning an item because you changed your mind or selected the wrong size, you are responsible for the return postage cost.

If an item is faulty, damaged, incorrect or not as described, contact us before returning it. Where required by law, we will cover reasonable return costs or provide another appropriate return method.

Original delivery charges will be handled in accordance with applicable law. For a qualifying cancellation of the whole order, this normally means refunding the cost of our least expensive standard delivery option. Additional costs for an upgraded delivery service are not normally refundable.

Refunds

Once your return has been received and checked, we will notify you by email. Approved refunds will be issued to the original payment method.

For a qualifying cancellation, we will process the refund within the time required by applicable law. We may wait until we receive the goods or you provide evidence that they have been sent back, whichever happens first.

Your bank or payment provider may take additional time to display the refund after we have processed it.

Exchanges

Because Emovere collections and sizes may sell out quickly, we cannot guarantee direct exchanges. The simplest option is normally to return the original item for a refund and place a new order for the required size, if it remains available.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, incorrect or not as described, email info@emovere.uk as soon as possible. Include your order number, a description of the problem and clear photographs where relevant.

Do not dispose of the item or its packaging until we confirm that it is no longer required. We will provide the repair, replacement, refund or other remedy required by applicable consumer law.

Non-returnable items

We cannot accept a change-of-mind return where an item has been personalised or made to your specification, unless it is faulty or not as described. Any other applicable exception will be clearly stated before purchase.

Sale or promotional items are not excluded simply because they were discounted. Your cancellation and statutory rights continue to apply where required by law.

International returns

International customers should contact us before returning an item. Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for return postage and any associated customs documentation or charges.

Consumer rights differ between countries. Nothing in this policy removes any mandatory rights that apply to you.

Contact

Emovere Ltd, trading as Emovere
Email: info@emovere.uk
Lifford Hall
Lifford Lane
Kingsnorton
Birmingham
United Kingdom
B30 3JN